t&cs
Last updated: 6 July 2026
These Terms & Conditions apply to all orders placed on the Matély website, available at drinkmately.nl.
By placing an order on our website, you agree to these Terms & Conditions.
1. Company information
This website is operated by:
Matély
Overschiestraat 188
1062 XK Amsterdam
Netherlands
Email: hello@drinkmately.nl
2. Products
Matély sells organic cold brew yerba maté drinks.
We make every effort to display product information, images, prices, ingredients and descriptions as accurately as possible. However, small differences in product appearance, packaging or colours may occur.
Product availability may vary. If a product becomes unavailable after an order has been placed, we will contact you as soon as possible.
3. Prices
All prices displayed on the website are in EUR (€).
Prices include VAT where applicable, unless stated otherwise.
Shipping costs are displayed during checkout before the order is confirmed.
We reserve the right to update our prices at any time. Price changes will not affect orders that have already been confirmed.
4. Orders
When you place an order, you will receive an order confirmation by email.
An order is accepted once the payment has been successfully completed and the order confirmation has been sent.
We reserve the right to refuse or cancel an order if there is an obvious error, payment issue, suspected fraud, suspected misuse, or if the product is unavailable.
5. Payment
Payments are processed securely through Shopify and its payment providers.
Available payment methods may include:
- Credit and debit cards
- iDEAL
- Apple Pay
- Google Pay
- PayPal
The exact payment methods available may depend on the customer’s location and the payment providers activated on the website.
6. Shipping
We currently ship only within the Netherlands.
Orders are shipped via PostNL Standard Shipping.
Shipping cost: €6.99
Estimated delivery time: 1–4 business days
Delivery times are estimates and may vary due to carrier delays, public holidays, incorrect addresses, or other circumstances outside our control.
The customer is responsible for providing a complete and correct delivery address. If a parcel cannot be delivered due to incorrect or incomplete information, additional shipping costs may apply.
7. Right of withdrawal
If you are a consumer purchasing online, you generally have the right to withdraw from your purchase within 14 days after receiving your order, in accordance with applicable EU and Dutch consumer law.
To exercise your right of withdrawal, please contact us at:
Products must be returned unused, unopened, undamaged, and in their original packaging.
For health, hygiene and food safety reasons, we may not be able to accept returns of products that have been opened, unsealed, used, damaged after delivery, or are not suitable for resale.
Return shipping costs are the responsibility of the customer, unless the product arrived damaged or incorrect.
Once we have received and inspected the returned products, we will process the refund using the original payment method.
8. Damaged or incorrect products
If your order arrives damaged, broken, leaking, or incorrect, please contact us within 24 hours of delivery.
Please include:
- your order number
- a short description of the issue
- clear photos of the damaged or incorrect product
- photos of the packaging, if relevant
We will review the issue and, where appropriate, offer a replacement, refund, or another suitable solution.
9. Refunds
Refunds are processed to the original payment method.
Please note that it may take several business days for the refund to appear on your bank statement, depending on your payment provider.
Shipping costs are non-refundable unless the return is due to our mistake or the product arrived damaged.
10. Promotions and discounts
Promotional offers, discount codes and free shipping campaigns may be subject to specific conditions.
Discounts cannot be applied retroactively to orders that have already been placed.
We reserve the right to modify or end promotions at any time.
11. Customer obligations
By placing an order, you confirm that:
- the information you provide is accurate and complete
- you are authorised to use the selected payment method
- you will not use the website for fraudulent or unlawful purposes
12. Limitation of liability
We are not responsible for indirect losses, delays caused by third-party carriers, or issues resulting from incorrect information provided by the customer.
Nothing in these Terms & Conditions limits your statutory consumer rights under applicable Dutch or EU law.
13. Privacy
We process personal data in accordance with our Privacy Policy.
Please refer to our Privacy Policy for more information about how we collect, use and protect customer data.
14. Changes to these Terms & Conditions
We may update these Terms & Conditions from time to time.
The version published on the website at the time of purchase applies to your order.
15. Governing law
These Terms & Conditions are governed by the laws of the Netherlands, unless mandatory consumer protection laws provide otherwise.